Terms & Conditions

These Terms and Conditions apply to your use of the TownDine website and app at towndine.in. By browsing, creating an account or placing an order, you accept these terms. If you do not agree, please do not use the service.

You should be capable of entering into a valid contract under applicable Indian law to place an order. You are responsible for activity on your account, for keeping your sign-in details private, and for informing us promptly of any unauthorised use.

You must provide an accurate name, reachable phone number and complete delivery address. Orders placed with incorrect or incomplete details may be delayed, cancelled or delivered to the wrong location, and TownDine is not responsible for such outcomes.

TownDine is a platform that connects customers with partner restaurants and delivery personnel. Food is prepared by the partner restaurant, not by TownDine. We facilitate ordering, payment processing and delivery coordination.

Menu items, portions, prices, taxes, delivery charges and offers are set on the platform and can change at any time without notice. Items may become unavailable after you place an order; in that case the restaurant or our team will contact you to modify or cancel the order.

Placing an order is an offer to buy. An order is confirmed only when the partner restaurant (or TownDine on its behalf) accepts it. Until then the order may be declined, for example if the restaurant is closed, at capacity, or unable to serve your delivery area.

You may pay online through the payment options enabled on the platform, or choose Cash on Delivery or Cash on Store Pickup where those options are offered. Availability of cash options, including any advance amount required, is decided by TownDine and may be limited to certain customers, areas or order values.

A payment is treated as received only when it is confirmed by the verified payment system used by TownDine. A screenshot, SMS, or bank app message is not accepted as proof of payment. Orders awaiting payment confirmation are not processed.

If a payment fails or remains pending, the order will not be processed until it is confirmed. If an amount is debited without the order being confirmed, or a duplicate payment is made, contact us with the transaction reference. Verified amounts are returned to the original payment method through the payment provider; the time taken depends on the provider and your bank.

You may cancel an order before the restaurant begins preparing it. Once preparation has started, or once a delivery is on the way, cancellation may not be possible. Orders cancelled after preparation has begun may not be eligible for a refund.

Refunds are considered where an order is cancelled before preparation, where the restaurant is unable to fulfil the order, where a payment was collected without a confirmed order, or in other cases we assess as genuine. Approved refunds for online payments are returned to the original payment method through the payment provider. TownDine does not guarantee a fixed refund timeline, as processing depends on the payment provider and your bank.

A partner restaurant may cancel or decline an order due to closure, stock shortage, kitchen load or other operational reasons. In such cases any confirmed online payment for the cancelled order is eligible for a refund.

Preparation and delivery times shown on the platform are estimates only and are not guaranteed. Weather, traffic, restaurant load, address accuracy and other factors can affect timing.

If the delivery address is wrong, incomplete or unreachable, delivery may fail. Where the failure is caused by the information you provided, the order amount may not be refundable.

Please be reachable on the phone number provided and available to receive the order at the delivery address, or to collect it within the stated pickup window for store pickup orders. Orders that cannot be handed over after reasonable attempts may be treated as completed and may not be refundable.

The partner restaurant is responsible for the preparation, hygiene, packaging, quantity, quality and description of the food it sells. If you have a complaint about an order, contact us with the order details and we will take it up with the restaurant.

Food is prepared in shared kitchens where cross-contact between ingredients, including allergens and between vegetarian and non-vegetarian items, can occur. If you have an allergy or specific dietary requirement, check directly with the restaurant before ordering. TownDine cannot guarantee that any item is free from a particular ingredient.

You agree not to:

• Place fake, abusive, repeated or non-genuine orders.
• Misuse Cash on Delivery or Cash on Store Pickup by refusing genuine orders.
• Abuse, threaten or harass restaurant staff, delivery personnel or our support team.
• Attempt to access other users' accounts, admin areas, or our systems without authorisation.
• Scrape, copy, reverse-engineer, overload or disrupt the platform.
• Misuse coupons, referral offers or refund requests, including through duplicate accounts.

Coupons and promotional offers are subject to their stated conditions, minimum order values, validity periods and usage limits, and may be changed or withdrawn at any time. Offers cannot be exchanged for cash and may be cancelled if we detect misuse.

The TownDine name, logo, website design, text, graphics and software are owned by TownDine or its licensors and may not be copied or used without written permission. Restaurant names, logos and content belong to the respective partners.

We aim to keep the platform available, but access may be interrupted for maintenance, updates, technical failures or reasons beyond our control. Delivery areas and service hours may change.

We may suspend or terminate an account that breaches these terms, misuses the platform, or is involved in fraudulent activity. You may stop using TownDine at any time or request account deletion.

TownDine is responsible for operating the platform with reasonable care. We are not responsible for the preparation or quality of food, which is the restaurant's responsibility, nor for delays or failures caused by circumstances outside our reasonable control. Where we are found liable in connection with an order, our liability is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded under applicable law.

These terms are governed by the laws of India.

If you have a problem with an order, first contact our support team with your order number so we can resolve it quickly. Most issues, including payment and refund questions, are settled directly through support. Write to towndine.in@gmail.com.

We may update these Terms and Conditions. The current version is always published on this page with its effective date, and continued use of TownDine means you accept the updated terms.

Email: towndine.in@gmail.com